1 Data Sharing and Disclosure

RSI Community DBA Residential Services, Inc. will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. We may share your data with third parties only in the following circumstances:

• Service Providers: Third-party providers who perform functions on our behalf, such as IT services, data storage, and telecommunications.
• Legal Obligations: When required by law or to respond to legal processes.
• Protection: To protect our rights, property, and safety, or that of the individuals we support and others.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

2 Data We Collect

We collect various types of personal data, including:

• Identity Data: First and last name.
• Contact Data: Email address, phone number, billing and delivery address.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3 Methods of Data Collection

We collect personal data using various methods, primarily through forms on our website:

• Direct Interactions: You provide your personal data when you fill out forms, create an account, subscribe to our services, request marketing materials, or give us feedback.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.

4 How We Use Your Personal Data

We use your personal data for the following purposes:

• SMS Program: If you opt into our SMS program, we will send you messages regarding our services, updates, policies, and promotional offers including product updates, service notifications, and special offers. You can opt out at any time.
• Service Provision: To perform the contract we are about to enter into or have entered into with you.
• Marketing and Communications: To send you marketing materials and communicate with you about our services.
• Prospecting: To analyze your data to understand your preferences and identify prospects for new services.
• Support: To respond to your inquiries and provide assistance.

5 Data Storage, Maintenance, and Protection

We implement appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Data Encryption: Encrypting personal data to protect it from unauthorized access.
• Access Controls: Limiting access to personal data to authorized personnel only.
• Regular Security Assessments: Conducting regular assessments to identify and mitigate potential vulnerabilities.

6 Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of any incomplete or inaccurate data we hold about you.
• Erasure: You can request deletion of your personal data where there is no good reason for us to continue processing it.
• Objection: You can object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object.
• Restriction: You can request restriction of processing of your personal data.

7 Opt-Out Options, Consent, and Mobile Information

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

Our SMS program provides updates, notifications, and promotional messages related to our services. By subscribing, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our services.

You have the right to opt out of receiving marketing communications from us at any time by:

• SMS: Replying "STOP" to any SMS message you receive from us.
• Email: Clicking the "unsubscribe" link in any email you receive from us.
• Account Settings: Updating your preferences in your account settings on our website.

Opting out will not affect your other interactions with our services.

We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for providing services on our behalf.

You have the right to access, correct, verify, or remove your personal information at any time. To manage your information, please contact us at 919.942.7391.

8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we use personal information, or applicable law. If we make changes, we will revise the "Last Updated" date at the top of this page. If we make material changes, we will provide notice or obtain consent as required by law. We encourage you to review this policy whenever you access our services to stay informed about our privacy practices.