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Hiring Process

1. Individuals interested in being considered for employment with Residential Services, Inc. (RSI) should complete the online RSI application for employment through the RSI website. (

2. The Human Resources Department will review all applications. Applicants may be contacted for a telephone screening interview. If RSI is interested in potentially hiring the applicant, an interview will be scheduled. Applicants the company is not interested in hiring will be sent a letter or e-mail indicating this. 

3. Applicants the company may be interested in hiring will then generally be scheduled for a visit to one of our locations. The purpose of this visit is two-fold: it allows the applicant an opportunity to get a first hand, realistic job preview, and it allows the residents and staff of the location to make an evaluation of the applicant. 

4. After this visit, applicants should contact the RSI HR Specialist within 24 hours to indicate whether they are interested. 

5. Some positions, generally supervisory or purely clinical ones, may require a second interview. 

6. RSI will then contact applicants via e-mail or letter to let them know the status of their application. 

7. If an applicant is offered a position at RSI, he or she will then be scheduled to complete the pre-employment documentation, which contains forms and reading materials required for completion before beginning employment. All employment offers are contingent upon a successful background check (including three references—two of these must be work (i.e., a supervisor) or school (i.e., a professor or teacher, or a college degree or proof of current college enrollment), a drug test, and a criminal record check). The pre-employment documentation must be completed and returned within two weeks from its issuance. The sooner a new employee completes the process, the sooner the new employee could potentially start training! 

8. Once the Pre-Employment Documentation is completed and returned, new employees can then be scheduled for their on-the-job training and the required training classes for their respective positions.


Health Insurance

Health insurance for full-time employees is provided by Blue Cross Blue Shield and includes coverage for preventative medical care, maternity care, prescription drugs, emergency treatment, mental health care, vision care, and hospitalization.  

Health Savings Account

The HSA allows full-time employees to set aside pre-tax dollars to pay for medical expenses.  

Dental Insurance

Dental insurance through Kansas City Life for full-time employees promotes preventative care, paying for 100% (with no deductible) of preventative maintenance, including exams, x-rays, cleaning, etc.  Basic services are covered at 80% of cost, and major services are covered at 50%.

Group Life Insurance

Group Life / Accidental Death & Dismemberment insurance for full-time employees is provided by MetLife.  Coverage is free to all full-time employees. Additional amounts of life insurance can be purchased at excellent rates for self, spouse, or dependents.  

403(b) Retirement Plan

A 403(b) tax-deferred retirement plan is available to all employees for retirement savings.  A 403(b) plan allows employees to set aside a portion of their income for retirement on a pretax basis, thereby reducing federal and state income taxes. 

Pre-Tax Flexible Spending Account

A flex account is available to full-time employees for medical expenses, dependent’s daycare expenses, and other paid for out-of-pocket (i.e., not covered by insurance) expenses, such as eyeglasses/contact lenses, insurance co-payments, prescriptions, chiropractic services, etc.  

Paid Time Off (Vacation & Sick)

Paid time off is offered to full-time employees.  Following a 30-day waiting period, employees will earn a total of 15 days of paid time off during their first year of work, at the rate of 4.66 hours per month.   Employees will also accrue paid time off for 8 holidays throughout the calendar year (New Years’ Day, Martin Luther King, Jr. Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).    Each day is averaged as 8 hours.  After working full-time for a year, employees will begin earning 6.66 hours each month for sick leave in addition to their annual leave. 

Educational Leave and Student Loan Repayment

In lieu of the 15 days of paid time off, employees may convert their annual leave to a monthly amount of $50.00 to be paid towards a student loan.  If you choose to take advantage of this benefit, you will still receive 7 days of time off throughout the year. After one year, full-time employees may convert sick leave to educational leave to compensate for educational activities.  

Employee Recognition

The Star Employee program highlights one employee per month who makes significant contributions to further the mission and vision of RSI.  The “You’ve Been Noticed” program encourages employees, family members, residents, and others to recognize and commend employee achievements and contributions.  RSI hosts various staff appreciation events throughout the year, and a 5 Year Club meets annually to celebrate staff who have contributed 5 or more years of service to RSI. 


Certain businesses provide discounts and packages to RSI employees.   We have a designated area in the HR Department that allows businesses to connect with RSI employees.  If you are looking for new services or products, it is a good idea to check out this resource.  Examples of current discounts include:

  1. SunTrust and BB&T both offer banking packages.
  2. Liberty Mutual offers discounts on auto, homeowner, and renters insurance.
  3. Homeownership opportunities are available through The Community Home Trust.  
  4. Discounts on pet insurance through VPI Pet Insurance.  
  5. Discounts to employees who are customers of Verizon Wireless.  
  6. Discounts on car rentals from Avis

The RSI Chapel Hill / Triangle Experience

Many of our staff find the professional experience of working for RSI and being in Chapel Hill and the Triangle area one of the greatest job benefits.  Our dedication to providing the best services and our ability to attract the best staff members provides a strong bonus for future professional development.  Many RSI alumni have been accepted into a variety of advanced degree programs, and they comment that working at RSI has helped them as they advance their careers. 

RSI Employee Benefit Guide